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Terms & Conditions

Life Puzzle Privacy Policy

Life Puzzle regards customer privacy as an important part of our relationship with our
customers. The following privacy policy applies to all Life Puzzle users, and conforms to
Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Chandell Labbozzetta at
9563 9978.

Collection of Information

In order to use the Life Puzzle website, we may require information from you in order to
provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email.

Any information collected by Life Puzzle is collected via correspondence from you or your
company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Life Puzzle customers is required in order to provide you with our
products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be
processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at [email protected] .

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at [email protected] .

If you purchase a product or service from us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, Email, and
postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.

Life Puzzle Security Policy

Life Puzzle uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by <CompanyName> or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by Life Puzzle.
For more information about eWAY and online credit card payments, please visit


Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order
details (if you have provided your email address). We will normally confirm receipt of your order
within a few minutes of ordering. We will attempt to send your goods via Post/Courier within
5-7 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at [email protected] .


Digital Delivery

After ordering online, you will receive an email confirmation from eWAY containing your order
details (if you have provided your email address). We will normally confirm receipt of your order
within a few minutes of ordering. We will attempt to send your software/license/access code via
Email within 1-3 working days.

If you wish to query a delivery please contact us at [email protected]


Refund & Returns Policy

Physical Products

If for any reason you are not completely satisfied with your purchase we will give you a
24hour money-back guarantee from the time you receive the goods. Please email us at
[email protected] within that time if you are not satisfied with your purchase so that we can resolve any

This refund policy does not apply to physical goods which have been worn or used, damaged after delivery, or if
any attempt has been made to alter the product or if they have been dropped or broken. All products
must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You
assume any risk of lost, theft or damaged goods during transit &amp; therefore advise you take out
shipment registration of insurance with your postal carrier. Life Puzzle will not be responsible
for parcels lost or damaged in transit if you choose not to insure.

Digital Products and Workshops

Please note that all workshops are refundable within 24hrs of purchase, during this time if you feel you have made a wrong choice or wish to cancel your registration, please contact our office at [email protected] or call 03 9563 9978 to speak with Maddi.

If you are unable to attend a workshop we will be more than happy to carry over your investment to the same or similar workshop within a 3 month period.   Please note that refunds are offered in special circumstances, if you feel you have a unique situation, we are more than happy to discuss your options with you so please contact us at [email protected] or call 9563 9978 to discuss.


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